Privacy Policy

Collagile Inc., a Delaware corporation (hereinafter known as “Provider,” “us” or “we”), currently owns and operates the website known as https://collagile.com and https://collagile-shop.com (collectively referred to herein as the “Site”). To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used and what rights you have in relation to it. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested. The term “you” refers to the user or viewer of our Site. If you do not agree with any terms in this Privacy Policy, please discontinue use of the Site.

We are committed to protecting your privacy and committed to developing technology that gives you the most powerful and secure online experience.

Billing and personal information is encrypted whenever transmitted or received online. Personal information is accessible only to staff, agents, or contractors of Provider.

This privacy statement applies to all Provider-owned websites, domains, and applications. This privacy statement covers personally identifiable information, anonymous data collection and aggregate reporting. Personally identifiable information is any information that is associated with your name or personal identity. However, personally identifiable information does not include any information you upload or publish to the Site and make publicly available to other users. All users have the ability to control the privacy options for their account.

WHAT WE COLLECT

We collect personal information voluntarily provided by you during the registration and/or purchase process, when you participate in services on the Site, or otherwise contacting us. The types of personal information you provide to us may include, first and last name, address, phone number, fax number, email address, username and password, billing information, transaction, and credit card information. When you use the Site, you have the option to log in with your username and password.

All payment data is stored by our payment processors, PayPal and Stripe. We recommend that you review the Privacy Policy for PayPal and/or Stripe and contact PayPal and/or Stripe if you have any questions regarding payment processing. When you browse the Site, you do so anonymously. We do log your IP address (the Internet address of your computer) to give us an idea of which part of the Site you visit and how long you spend there, but we do not link your IP address to any personal information unless you have logged in to the Site. Like many other commercial websites, the Site may use a standard technology called a “cookie” to collect information about how you use the Site. Please go to “Use of Cookies” below for more information.

HOW WE USE IT

We may use your personal information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

We use the information we collect for the following business purposes:

  • To make the Site easier for you to use by not making you enter your personal information more than once.
  • To send marketing and promotional communications if you consent.
  • To deliver products or services that you request or purchase.
  • To fulfill and manage orders.
  • To help you effectively complete your purchase or transaction.
  • To complete returns and process refunds (if available).
  • To help us create and publish content most relevant to you.
  • To alert you of product additions, upgrades, special offers, updated information and other new products and services provided by us.
  • To request feedback from you.
  • To request assistance or fill out support requests.
  • To send administrative information about the Site to you.
  • To protect the Site.
  • To enforce the Terms and Conditions and other policies, including this Privacy Policy.
  • To identify usage trends and/or data analysis.

WHO WE SHARE IT WITH

We may process or share data:

  • If you have given us specific consent to use your personal information for a specific purpose.
  • If required to do so by law (for example, a subpoena) or regulation, or in good faith: (a) to comply with legal processes served regarding the Site; (b) to protect our rights and property; (c) when our records indicate fraudulent activity or other deceptive practices that a governmental agency should be made aware of; or (d) when your communication suggests possible harm to others.
  • If reasonably necessary to achieve our legitimate business interests.
  • If we need to fulfill the terms of our contract.

We may transfer information about you if our company is acquired by or merged with another company.

We may share information with third party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. For example, payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We never sell or rent your personal information.

We share and disclose your information with PayPal and/or Stripe for invoice and billing purposes.

When you register, we will not share your information with third parties without your permission, other than for the limited exceptions already listed herein. It will only be used for the purposes stated above. We use personal information to reply to inquiries, handle complaints, schedule transactions, complete orders, provide operational notices, keep records up to date to notify you via periodic e-mails of technical service issues, specials, or other related product/service information. If we have processed your data based on your consent and you wish to revoke your consent, please contact us.

KEEPING YOUR PERSONAL INFORMATION

We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless otherwise required by law. However, we will not keep your personal information for longer than one (1) year past the termination of your user account. If we do not have a legitimate business reason to process your personal information, then we will delete it or anonymize it or securely store your personal information and isolate it form any further processing until deletion is possible. We will also delete your personal information if you unsubscribe from the Site.

SECURITY OF YOUR PERSONAL INFORMATION

We strictly protect the security of your personal information. We carefully protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

Your personal information is never shared outside the company without your permission, except under conditions explained above. All data is processed and stored on off-site servers provided by third parties.

You also have a significant role in protecting your information. No one can see or edit your personal information without knowing your username and password, so do not share these with others.

We use SSL encryption when collecting or transferring sensitive data such as credit card and personal information. Credit card numbers are only used for processing payment and are not used

for other purposes. Our efforts to protect credit card fraud help protect your financial data security.

THIRD-PARTY WEBSITES

The Site may contain advertisements from third parties that are not affiliated with us. We cannot guarantee the safety and privacy of data that you provide to any third parties. This Privacy Policy does not cover any data collected by a third party. We are not responsible for the privacy and security practices of any third parties, including other websites that may be linked from the Site. You should review the policies of such third parties and contact them directly to respond to your questions.

YOUR PRIVACY RIGHTS

We will provide you with the means to ensure that your personal information is correct and current. You may review and update this information at any time by logging into your account or contact us using the contact information provided below.

If you would like to terminate your account, we will deactivate or delete your account and any related personal information from our database upon your request. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with investigations, enforce our Terms and Conditions and/or comply with legal requirements.

To protect your privacy and security, we will also take reasonable steps to verify your identity, such as password and username, before granting access to your data.

EMAIL MARKETING

You can unsubscribe from our marketing email list at any time by clicking on the “Unsubscribe” link in the emails that we send or by contacting ususing the contact information provided below. We will remove you from the marketing emails, but we may still need to send you emails that are necessary for the administration or use of your account. You can also opt-out by selecting your preferences when registering for an account with the Site, or accessing your account settings and update preferences.

USE OF COOKIES

The Site is not setup to track, collect or distribute personal information. The Site does generate certain kinds of non-identifying site usage data, such as number of hits and visits to the Site. This information is used for internal purposes only. The statistics contain no personal information and cannot be used to gather such information.

The Site uses “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a webpage server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Site, our services, or other websites you visit.

UPDATES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time, which will be reflected by an updated “Revised” date at the beginning of this policy. If any material changes are made, we will notify you by posting a notification on the Site or sending you a notification.

LEGAL JURISDICTION

This Privacy Policy is governed by the laws of the State of North Carolina, United States of America and applicable federal law without regard to conflicts of laws principles.

CONTACT US REGARDING THIS PRIVACY POLICY We value your comments and opinions. If you have questions, comments or a complaint about compliance with this Privacy Policy, you may contact us by email at bcp@collagile.com.